If a customer expresses uncertainty or dissatisfaction with their mystery box prize while unboxing or considering a purchase, inform them about the trade option.
Politely explain that they can trade their mystery box prize for an item from the display case if they are not completely happy with it.
Clarify that the trade option is only available for mystery boxes purchased in-store and must be completed before leaving the store.
2. Item Availability
Ensure that the trade is for an item from the same set as their original mystery box purchase.
3. Trade Process
Direct the customer to the display case.
Remove the item selected by the customer from the case and place their returned item into the case.
Publish
Kuji
Gashapon
Mystery Box
Product & Series
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